Step 1 of 6 a. Choose Home (1-5) computers or Business (1-100+) computers. b. Type in your Zip Code. c. Select your time zone where the onsite service is to be performed. d. Click Continue.
Step 2 of 6 a. Choose a technician by clicking on the radial button beside the hourly rate while giving attention to the number of computers you have and time needed. b. Click Continue.
Step 3 of 6 a. Click a check mark in the agreement box. b. Click Continue.
Step 4 of 6 a. Fill out the client information giving attention to the phone number and the email address. The phone number is the one the technician receives in his/her text message. The email address is where your UserID and password for your account is sent to. b. Click Continue.
Step 5 of 6 a. Fill out the Billing Information, Credit Card or Checks. b. You can change your billing type later in your account profile. c. Click the Charge or Draft button to continue.
Step 6 of 6 a. Describe the problem in text form. b. Click the Get Help NOW! button to text message the technician.
1. Technician gets text message with job information and calls client about job details then logs into technician interface check-in for scheduling pending job.
2. Technician opens job to see client information.
3. Technician arrives at job and starts Web Invoice. Notice all invoice time is actual real-time for easy look back information.
4. Technician comments the problem is a bad network card.
5. Technician receives comment from client on the cost of the network card.
6. Technician comments back, $35.00.
7. Technician receives a part purchase Ok from the client.
8. Technician clicks on the part inventory to add the network card.
9. After the clients approval the invoice displays the added network card with the taxes adjusted according to the state laws that apply.
10. The technician solved the problem and asks if there is anything else needed done.
11. Client comments they need another job done.
12. Technician comments job can be done, but will need more time.
13. Technician receives Ok to add more time.
14. Technician clicks on add extra time and adds 1 hour and that is sent to the client for their approval.
15. The time is approved by the client and is shown on the invoice with the total time and cost adjusted.
16. Technician send client comment that they are contacting another tech from the forum for help and without extra cost.
17. The client sends an Ok comment.
18. Technician clicks on the help from another tech button and sees who is available.
19. Technician views the participating forum techs by certification or experience catagories.
20. Invoice shows forum tech listed and the technician communicates with a phone for getting help.
21. The technician gets a cell phone text message with another job and clicks on main button to view the pending job.
22. Technician pauses the existing job to call the new jobs to schedule them for later.
23. Technician restarts existing job. The pending jobs invoices have the start buttons greyed out until the existing job is finished.
24. Technicians receives another task request from the client to scrub or erase a notebook and reinstall the operating system.
25. Technician agrees and barters by saving time and money with taking it to fix later, if Oked by client.
26. Technician receives Ok from client with further instructions.
27. Technician clicks the add offsite time button and selects 2.5 hours to be sent to the client for approval.
28. Technician clicks the stop labor button and stops the invoice. The invoice status goes to taxes pending.
29. Technician comments a reminder for the client to pay the taxes through PayPal directly to the technicians PayPal account. After the technician receives the taxes they will close the invoice and it will have a completed status.
30. The Technicians Interface,(pressing the main button), shows the invoice pending taxes. The other pending invoices can not be started until the taxes are paid.
31. The Technicians Interface shows the invoice pending taxes gone after the taxes were paid and the technician closes the invoice. Now the pending invoices can be started when the technician arrives at the next scheduled job.
